Too often, setting up and maintaining email is a burden for hotels. Small and even large chains struggle to provide reliable email (it’s not unheard of even for large chains to have email problems that last several days). Even when email is available, spam filtering can be difficult to control — either too much spam (does the world really need so much Vi@gra?) — or too little (customers unable to contact you, agents forced to reach for the fax machine!).
Posts Tagged ‘email’
An email solution for hotels that won’t fail
In General on August 12, 2010 at 20:57Mobile Email — are 20% of your users getting it?
In General on August 3, 2010 at 19:16
Posted today on the Keen blog about the huge number of people using their mobile phones to read email newsletters. It’s crucial that your email newsletters are formatted so that they are readable on mobile devices, because on a hotel company’s list of over 60,000 users i looked at, over 20% were reading on their iPhones — only Hotmail was more popular, and Outlook was a distant third. Make sure you’re not missing out on this opportunity, and test your email newsletters on mobile devices whenever possible!
http://www.discoverkeen.com/idea/Emails-for-mobile-are-you-ignoring-20-of-your-users-.php
Anthony Green – August 2010
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