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Posts Tagged ‘hospitality’

Strange Bedfellows

In General on August 1, 2014 at 12:11

A LOOK UNDER THE SHEETS AT THE EVER-EVOLVING RELATIONSHIP BETWEEN HOTELS AND OTAs.

Of the two great innovations that technology has enabled in the hotel business in the past 15 years, only one has been truly disruptive: the rise of Online Travel Agents.

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Making the most of your relationship with OTAs

In General on August 1, 2014 at 12:03

What makes the disruptive innovation of OTAs so fascinating is that they are simultaneously the hotels’ biggest competitor, and potentially their largest online sales channel (for all but the largest chains). The OTAs and the hotels clearly need each other.

Accepting this fact, how can hospitality brands make the most of their online friends-cum-enemies? Read the rest of this entry »

The QUOcast, a podcast about hospitality

In Podcast on June 28, 2014 at 16:20

The QUOcast, a podcast about hospitality

Something we’ve started experimenting with recently, a podcast about hospitality. Discussion includes “the death of the brand”, and an interview with Minor International’s Dilip Rajakarier.

http://quo.li/quocast

The High Cost of High Tech

In General on April 12, 2014 at 11:40

And even higher cost of underwhelming your guests with dated technology.

Checking into a hotel, the staff on the desk informed me that the minibar was “pressure-sensitive,” so if you took something out and then put it back, you’d still be charged. I couldn’t help but wonder why the minibar was smart enough to know when I had taken a beer, but not clever enough to forgive me after my moment of weakness.. I nodded in acknowledgment, thanked him politely and then shuffled off to my room, pondering the changes in technology and human behaviour, and how they affect the bottom line. Read the rest of this entry »

Hotel Website Design Trends 2012/13

In General on February 4, 2013 at 20:30

A review of 2012, with a look forward to what 2013 has in store

BeachHouseCollection_379

Fullscreen images

Fullscreen images have really come into focus in the past year or so. This is because the public in general now have faster internet connections. This, combined with more easily accessible Content Delivery Networks (CDNs) makes serving large images easier.  Read the rest of this entry »

LEED Hotels

In General on November 11, 2010 at 07:35

LEED -- Leadership in Energy and Environmental DesignDuring a recent trip to the US, I had the pleasure to stay in several excellent hotels. Two of them were LEED certified. What surprised me were that they were the only hotels of their kind (in the 2 major markets they were in).

“Eco” has been a buzzword for a while nowwith every hotel thrusting its eco credentials forward, even if it is only a sign in the bathroom asking you to reuse towels (incidentally the most self-serving of all eco-friendly options, something I find quite cynical on the part of the hotels). Read the rest of this entry »

Mobile Websites: What are the Hotel Big Boys Doing?

In General on October 21, 2010 at 22:42

Mobile WebsitesI’ve been working on mobile sites for some clients just recently, and this has been informative, if slightly depressing! In a previous post i talked about how little distinction there is between hotel sub-brands. If you look at the mobile space, there’s very little distinction between the main brands themselves. Follow me while i take a look. Read the rest of this entry »

Hotel Brands: Are Your Customers As Confused As I Am?

In General on October 5, 2010 at 15:24

Confused?Recently I stayed in a hotel that was part of the Marriott empire – not a Marriott itself, but one of its sub-brands. The experience was a constant surprise – some of the things I expected were missing, but other things I didn’t expect were there. I clearly didn’t understand what the brand was offering. So what was happening?

The more I thought about it, the more it came down to two things. Read the rest of this entry »

Social Media Panel at Serviced Apartments Asia

In General on September 21, 2010 at 08:27

Serviced Apartments AsiaLast week i had the privilege of being on a panel at Serviced Apartments Asia in Singapore, discussing Social Media, and the opportunities it presented for the industry. A review of this is available in a post i wrote on the Keen site.

Anthony Green – September 2010

Tips for iPad Presentations

In General on August 28, 2010 at 16:39

Keynote on iPadSince the iPad came out, it’s become a must-have for hoteliers. Seduced by the wow-factor, they saw instantly how they could use it as a marquee item in their properties.

Sales teams and managers also saw how they could be used as tool for presentations: have you been to a conference recently and not seen lots of people armed with iPads? Thought not.
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